perfect pet insurance complaints

For most people’s needs, £20 to £30 per month would afford your pet comprehensive cover. Many people find that their premiums are very competitive. My queries were answered quickly and I would recommend this company to anyone wishing for peace of mind in insuring their pet. Extremely poor service, and practices. Nothing PERFECT about them. Reply from Perfect Pet I am sorry you are unhappy with the outcome of your claim. My claim for his care which totalled 3.5k was refused based on me been neglectful and allowing him to escape!! I have sent a message to you directly via TrustPilot; if you can reply to that message I can look into this situation for you. I received the Direct debit confirmation therefore assumed all was OK. We won our claim through the Ombudsman but we are currently £33 out of pocket - plus hours of time documenting the claim and getting our vet to support us. Very straightforward and easy, and a great price too! Make sure that you are happy using a non-UK company and read the small print in their policies which for us, turned out to be worthless. they just want your money... pay the extra and use Pet Plan!! Healthy Paws reimburses up … Submit your complaint online here. Fleur was very helpful and polite. They are also an accredited company with them. They then took the premium the following month. Hi Ron, I have asked a member of our team to call you today to discuss this matter. Business Details Location of This Business 6840 S University Blvd STE 410, Centennial, CO 80122-1510 The Whole Pet and Whole Pet with Wellness plans are like most pet insurance companies, reimbursing a percentage of your vet bill for covered treatments. I have sent a message to you directly via TrustPilot; if you can reply to that message I can look into this situation for you. Shame that NIL stars isn't an option. They took a considerable time to come to this decision, during which time I was paying my premiums. Its equally easy with all insurers.Refused our claim for cruciate tear in dog's RIGHT leg (2019). They want the money without providing any cover.I consequently cancelled the policy under 14 day cooling off period legislation and have reverted back to my original insurer.My advice to anyone intending to take out a policy, "If you must, wait until the day before it's due to start. They were polite and friendly. Read about other people that get fobbed off before you sign up and take notice. Thank you Susan, we aim to make everything as easy as possible. I have sent that response from my vets, waiting for a reply from perfect pets but looking at … Protect your pets, get a quote now Perfect Pet is yet to start collecting reviews. We do not provide cover for any pre-existing conditions, which is any condition that was first noticed, diagnosed or where the signs or symptoms were noted before the insurance cover started. I then cancelled the policy & was then told in writing, that no further money would be collected. Hi Alex, I can see that your correspondence so far has been by email; I have asked a member of our team to contact you directly by phone today to discuss this review and the issues that you have raised. They would not allow me to pay larger DD until full payment. Thank you Derek, I'm glad to hear that we were able to help you. I’ve only just taken this insurance out and it is much cheaper than our previous insurance. Pet insurance also covers costs when an animal dies and third party liability. Thank you Susan, we aim to make everything as easy as possible. After mediation was rejected by the underwriter, a hearing took place (over zoom thank god!) I strongly recommend pet owners to seek insurance elsewhere as you would not find a worse service than the one they provide. Help future customers by talking about customer service, price, delivery, returns & refunds. So, 5 weeks with my money and they provide nothing.I asked them if they would either change 1st payment date to the beginning of the policy or change the start of the policy to the date they'd take 1st payment.Nope - they won't. We aim to place our policyholders at the heart of everything we do so I am glad to hear that you found us helpful in this situation. Hi Alex, I can see that your correspondence so far has been by email; I have asked a member of our team to contact you directly by phone today to discuss this review and the issues that you have raised. Whether you’ve welcomed a loyal pooch or cuddly cat into your family unit, it’s safe to say their health and wellbeing will quickly become a top priority. Thank you Derek, I'm glad to hear that we were able to help you. My current pet insurance was due renewal and Perfect Pet came up as cheapest.I took out a policy but then discovered that they would take 1st payment over 3 weeks before renewal AND wouldn't provide cover for the 2 weeks following renewal. "My annoyance at Perfect Pets' procedures may seem a bit pedantic but if they behave in this way with a new customer, I worry about how they'd behave if there was an actual claim. Concerns and complaints Transparency of charges Reasonably priced; 75%: 5 out of 5. But that's where it ended. Nothing Perfect about this lot - a terrible company. Complaints procedure followed to the note, even the vet got involved. So I followed the procedure, I paid the Maltese fee for their Arbiter to look at the case in Aug 2020. Full Groom includes: Bath plus trim everywhere. They said cruciate tear was an existing and bilateral injury - ie they don't insure body parts of which there are two (so what about eyes, ears, lungs and other two-body parts) and said the LEFT leg injury had caused the RIGHT leg condition (two years later). They have to pay out for everything. Customer reviews of Perfect Pet insurance. Thank you for your feedback, all claims are handled within the terms and conditions of the policy. I needed to insure 3 dogs and went about it the wrong way to get multi pet cover so rang the company and both the agents I talked to helped me through the process to cancel the original policy and complete the multi pet policy on line. Alpha Underwriting Ltd are registered in Salisbury and were incorporated in 2009. Maybe a change of underwriters is in need if they are the ones inhibiting you been a reasonable and fair insurance company. They will do everything in their power to find any loophole to avoid making payments. Thanks very much. They provide coverage for everything that matters including all illnesses, accidents, and emergency care – all with one, simple and comprehensive plan. The leading source of independent pet insurance reviews. Perfect pet insurance have been in touch and sorted things. very polite and helpful on telephone as useless on computer. Intrinsia Brokers Ltd t/a Perfect Pet is an appointed representative of Alpha Underwriting Limited who is authorised and regulated by the Financial Conduct Authority, firm reference number 504604. Welcome to Perfect Pet insurance Mandy, we aim to make everything as easy as possible for our policyholders. “Fined £170.00 for parking in a car park owned by L&G for more than the 'allotted' time at Fountains Retail Park Tunbridge Wells. So I followed the procedure, I paid the Maltese fee for their Arbiter to look at the case in Aug 2020. The failed to take the money from my bank account but didn't notice until i put a claim in. I have thought about it over the years, but, after very careful consideration, I simply concluded that our finances and pets are better served by saving a fixed amount of money per month per pet for routine vaccinations and emergency care. 5 out of 5. "My annoyance at Perfect Pets' procedures may seem a bit pedantic but if they behave in this way with a new customer, I worry about how they'd behave if there was an actual claim. So inflexible. 70%: 5 out of 5. Quick phone call, a few questions and job done, quick and simple and value for money, Good price easy to fill in no problem good job, Really helpful answering my questions about a possible claim I might have to make, no problems with doing insurance very pleased with service, Very good price, good cover, Easy to set up. And I have finally had a decision back. Unfortunately, we couldn't find any reviews of Perfect Pet insurance online. Complaints procedure followed to the note, even the vet got involved. Hi Clare, I am unable to locate a policy for you from the information given above. We'd declared a previous claim (2017) for luxating patella in the LEFT leg. I can confirm that Perfect Pet are in the process of changing insurers to casulty and general insurance company europe ltd who are bound by UK regulation. Maybe a change of underwriters is in need if they are the ones inhibiting you been a reasonable and fair insurance company. Also called pet health insurance, this type of policy works similarly to health insurance for people by covering a portion of veterinarian bills after deductibles, co-pays, and other costs are met. 4.3/5. Look at all their cut and paste, standard, dismissive responses to people's reviews. © 2021 Trustpilot A/S. Hi Lynn, I'm sorry to hear this; we will look into this situation and feedback to the member of staff. Having read other reviews I now see my problem with perfect pet insurance is happening all to often. Awful service. Terrible - AVOID. Perfect Pet Insurance. 5 out of 5--5 out of 5. Email: complaints@insurancefactory.co.uk. Apparently, if you spend more than 3 hours enjoying a retail 'experience', including lunch, coffee, weekly shop, buying items in M&S and HomeSense, you will be fined for taking too long to spend that money. Went through the UK's Ombudsman, was a waste of time as the part of the underwriters that deals with claims is actually based in Malta so under Maltese law etc. Pet insurance made easy at an affordable price - for proud, protective pet owners just like you! All rights reserved. © 2021 Trustpilot, Inc. All rights reserved. The graphics therefore shows how many complaints have been either against each underwriter. Covering your cats and dogs with pet insurance is an option that can cut down on these costs. they just want your money... pay the extra and use Pet Plan!! Rip off renewal price, went and got fresh quote and started again, what happened to rewarding loyalty? Hi Ann, I've asked a member of our team to contact you today by phone to discuss this matter. Took the best policy available with them in 2019 for my Chug. I would highly recommend fighting your case if they are refusing paying out especially when been ridiculously unreasonable and malicious with their wording. Read more! Welcome to Perfect Pet insurance Mandy, we aim to make everything as easy as possible for our policyholders. Perfect Pet Care consumer reviews, complaints, customer service. I phoned to upgrade my dog insurance and was told I couldn't and the woman I spoke to was really rude and didn't give me the information I required and she put the phone down on me , I emailed you and then a lovely lady phoned me and sorted it for me , I think you need to look at your staffs attitude. The Healthy Paws Pet Insurance cost for monthly premiums starts at $15 for cats and $20 for dogs, but the average monthly premium is around $30. They are in fact BUILDING BLOCK INSURANCE based in MALTA. Perfect Pets is an independent, family owned and operated pet store. So inflexible. When it comes to "pet insurance" type of plans I have never enrolled any pets of mine in one. I am completely unaware of this & my premiums are collected monthly by Direct Debit by them, so this is unlikely!Overall, slow & very bad customer service, bad practices, no compassion. Expert reviews of Perfect Pet insurance. Took the best policy available with them in 2019 for my Chug. They have to pay out for everything. I can confirm that Perfect Pet are in the process of changing insurers to casulty and general insurance company europe ltd who are bound by UK regulation. Thank you for your review Sally, welcome to Perfect Pet insurance. Perfect pet insurance have been in touch and sorted things. The only thing I am not happy with was the increase in premium for changing my pups breed from bulldog to olde English bulldogge, the premium was nearly doubled. GROOMING AVAILABLE! Martyn James, of consumer complaints group Resolver, says: 'Pet insurance is a high-claim, low-yield product as far as many insurers are concerned … Customer service contacts and company information. Perfect Pet insurance is part of Perfect Insurance Management Limited. Hi Janet, thank you for taking the time to leave a review. Please use the search function to search all reported websites. We were forced to pay £25 +£8 postal costs to MALTESE Ombudsman. They don't tell you that they aren't UK based. They took a considerable time to come to this decision, during which time I was paying my premiums. And I have finally had a decision back. They would 'allow' me to pay the back pay (which in my eyes shows that they were in the wrong) but would only allow a full payment (which was £1000!) Shame that NIL stars isn't an option. More Than pet insurance also have a good range of policies and their Premier policy provides lifetime cover with a £12,000 annual limit. Its three plans let you pick the annual cap on your benefits. We see complaints where a customer is claiming for treatment that took place more than 12 months after the condition first appeared. The More Than small print is also “clean” in our opinion. Perfect pet is a speedy and user friendly site which offered me a range of pet insurance where I was able to select to an affordable plan tailored to my puppy's needs. My darling Dougie was in an RTA after escaping Dec 2019, he unfortunately never woke from his op. They were polite and friendly. Thank you for your review Sally, welcome to Perfect Pet insurance. Pet insurance policies may limit cover for a particular condition to 12 months from the date of the first treatment. Perfect pet insurers have taken premiums when they werent suppose to after my dog had died and dragged their heels to pay it back, but did in the end. 5 out of 5. My claim rejected said to link to a pre existing condition which my vet doesn't agree with. When you take out a policy with Perfect Pet insurance we will receive a commission for the introduction to them. Make sure that you are happy using a non-UK company and read the small print in their policies which for us, turned out to be worthless. Now that he is on the correct medication he is active again & a normal, healthy weight after just a few months. They would not allow me to pay larger DD until full payment. My claim for Xrays and investigatory work for my retriever were rejected due to the fact he was overweight. Perfect Pet is an appointed representative of Alpha Underwriting Ltd. Alpha Underwriting Ltd is an underwriting agency who underwrite Perfect Pet Insurance. Pet insurance often does not kick in until after the first 14 days of your policy, which is known as the "exclusion period" or "waiting period". Puppy Scammer List 2021: We aim to publish a list of the latest puppy scammer websites. Another of our top picks for cheap pet insurance, Figo is a relatively new player in the pet insurance game (they set up shop in 2012) but have already solidified itself as a solid coverage provider.. Figo offers a 100% reimbursement option, too. Awful service. I am completely unaware of this & my premiums are collected monthly by Direct Debit by them, so this is unlikely!Overall, slow & very bad customer service, bad practices, no compassion. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider. 5 out of 5--5 out of 5. 561 likes. They even deducted a £3 postal charge from our claim - costs our Vet had incurred to send their bill. They want the money without providing any cover.I consequently cancelled the policy under 14 day cooling off period legislation and have reverted back to my original insurer.My advice to anyone intending to take out a policy, "If you must, wait until the day before it's due to start. What they fail to acknowledge was that he was overweight due to arthritis which the investigations showed. Thanks very much. They would 'allow' me to pay the back pay (which in my eyes shows that they were in the wrong) but would only allow a full payment (which was £1000!) After mediation was rejected by the underwriter, a hearing took place (over zoom thank god!) Fleur was very helpful and polite. Terrible - AVOID. Thank you for your feedback, all claims are handled within the terms and conditions of the policy. Extremely poor service, and practices. Nothing Perfect about this lot - a terrible company. My current pet insurance was due renewal and Perfect Pet came up as cheapest.I took out a policy but then discovered that they would take 1st payment over 3 weeks before renewal AND wouldn't provide cover for the 2 weeks following renewal. Normally I would have given up but I was hurt due to them saying I was neglectful and did not care for my Dougie properly. This can be done either by calling us, emailing or writing to us using the details below. Quick phone call, a few questions and job done, quick and simple and value for money, Good price easy to fill in no problem good job, Really helpful answering my questions about a possible claim I might have to make, no problems with doing insurance very pleased with service, Very good price, good cover, Easy to set up. Its equally easy with all insurers.Refused our claim for cruciate tear in dog's RIGHT leg (2019). They don't tell you that they aren't UK based. They also have to pay the Maltese arbiter bill and they were told that their wording is so subjective and they've been very unreasonable. So far happy! When I challenged this they said there was money outstanding from the first and 3rd year premiums. Hi Janet, thank you for taking the time to leave a review. Look at all their cut and paste, standard, dismissive responses to people's reviews. We'd declared a previous claim (2017) for luxating patella in the LEFT leg. Only the latest review will count in the company's TrustScore. See if Perfect Pet makes it into our list of the best pet insurance companies. Telephone: 0330 102 5748. Bath includes: clean nails, ears, face, anal gland, shampooing, conditioning, blow drying and brush out. Pet insurance prices depend largely on the animal you’re insuring and the specific policy you decide on. But that's where it ended. This could be a percentage of the premium or a fixed fee depending on the cover taken. Nothing PERFECT about them. Perfect pet insurers have taken premiums when they werent suppose to after my dog had died and dragged their heels to pay it back, but did in the end. The only thing I am not happy with was the increase in premium for changing my pups breed from bulldog to olde English bulldogge, the premium was nearly doubled. People I spoke to at perfect pet staff were lovely and helpful. They are in fact BUILDING BLOCK INSURANCE based in MALTA. As some pet insurance companies have many more policyholders than other it is fairer to consider the number of upheld complaints relative to … I would highly recommend fighting your case if they are refusing paying out especially when been ridiculously unreasonable and malicious with their wording. If a dispute regarding your policy or claim does arise, the first step is to talk to a member of the Customer Service Team. I was still refused a payout for the bills accrued. Thank you Neil, welcome to Perfect Pet insurance. But their cover only lasted for 12 months after the first sign of the condition. Easy enough, simple and policy seemed pretty good. 5 out of 5. Read reviews from pet owners just like you. Perfect Pet Insurance were good when they signed me up as a new Customer in Dec 2020. Very straightforward and easy, and a great price too! My darling Dougie was in an RTA after escaping Dec 2019, he unfortunately never woke from his op. I have sent two messages on the their web chat, left my contact details & emailed them to try to stop the renewal. I’ve only just taken this insurance out and it is much cheaper than our previous insurance. Rip off renewal price, went and got fresh quote and started again, what happened to rewarding loyalty? Pet Delivery Agency scams 2021: The pet may be offered for free but Scammers will steal your money by charging fees using a fake pet shipping company. The failed to take the money from my bank account but didn't notice until i put a claim in. We were forced to pay £25 +£8 postal costs to MALTESE Ombudsman. Now that he is on the correct medication he is active again & a normal, healthy weight after just a few months. “ As with most of the reviews posted, I have found Animal Friends to be an extremely poor provider of pet insurance. But when the renewal cam through it had gone up from £184.81 to £473 pa, despite not making any claim. Thank you Neil, welcome to Perfect Pet insurance. Hi Ron, I have asked a member of our team to call you today to discuss this matter. Read about other people that get fobbed off before you sign up and take notice. HealthyPaws Pet Insurance was founded in 2009 and maintains an A- rating with the BBB. We aim to place our policyholders at the heart of everything we do so I am glad to hear that you found us helpful in this situation. When people get in touch with a complaint about their pet insurance, this can be about a range of things. Compare all the major pet insurers’ policies to find just the right one for your pet… I needed to insure 3 dogs and went about it the wrong way to get multi pet cover so rang the company and both the agents I talked to helped me through the process to cancel the original policy and complete the multi pet policy on line. Went through the UK's Ombudsman, was a waste of time as the part of the underwriters that deals with claims is actually based in Malta so under Maltese law etc. Hi Lynn, I'm sorry to hear this; we will look into this situation and feedback to the member of staff. Intrinsia Brokers Limited is registered in England and Wales at the above address, registration number 09981861. As the majority of pet insurance complaints are made against the underwriter it is not possible in most cases to identify the particular pet insurance company concerned. So, 5 weeks with my money and they provide nothing.I asked them if they would either change 1st payment date to the beginning of the policy or change the start of the policy to the date they'd take 1st payment.Nope - they won't. I then cancelled the policy & was then told in writing, that no further money would be collected. Ignore the reviews about how easy it is to set up a policy. My claim for his care which totalled 3.5k was refused based on me been neglectful and allowing him to escape!! Perfect Pet insurance's Elite Extra policy has been awarded 4 Stars by an independent financial reviewer. Ignore the reviews about how easy it is to set up a policy. They also have to pay the Maltese arbiter bill and they were told that their wording is so subjective and they've been very unreasonable. Easy enough, simple and policy seemed pretty good. Perfect Pet Insurance, Old Sarum, Wiltshire, United Kingdom. We won our claim through the Ombudsman but we are currently £33 out of pocket - plus hours of time documenting the claim and getting our vet to support us. Quick and easy. When I challenged this they said there was money outstanding from the first and 3rd year premiums. They then took the premium the following month. So far happy! I received the Direct debit confirmation therefore assumed all was OK. Hi Ann, I've asked a member of our team to contact you today by phone to discuss this matter. I phoned to upgrade my dog insurance and was told I couldn't and the woman I spoke to was really rude and didn't give me the information I required and she put the phone down on me , I emailed you and then a lovely lady phoned me and sorted it for me , I think you need to look at your staffs attitude. Face, Feet and Fanny includes: Bath plus trim face, feet and fanny. Normally I would have given up but I was hurt due to them saying I was neglectful and did not care for my Dougie properly. They even deducted a £3 postal charge from our claim - costs our Vet had incurred to send their bill. very polite and helpful on telephone as useless on computer. An internal report the Federal Trade Commission prepared in 2015 found some 37,000 complaints that refer to issues involving pets, and the vast majority of those are believed to be pet … My claim for Xrays and investigatory work for my retriever were rejected due to the fact he was overweight. Quick and easy. Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.. What they fail to acknowledge was that he was overweight due to arthritis which the investigations showed. More Than Pet Insurance 3.8/5. They said cruciate tear was an existing and bilateral injury - ie they don't insure body parts of which there are two (so what about eyes, ears, lungs and other two-body parts) and said the LEFT leg injury had caused the RIGHT leg condition (two years later). Hi Clare, I am unable to locate a policy for you from the information given above. People I spoke to at perfect pet staff were lovely and helpful. Only the latest review will count in the company's TrustScore. In light of everything, I am not a neglectful owner and I was covered for unforeseen accidents in which this RTA was unforeseen. This includes a claim being rejected, or their premiums increasing when they've renewed their policy. In light of everything, I am not a neglectful owner and I was covered for unforeseen accidents in which this RTA was unforeseen. Call to schedule an appointment. I was still refused a payout for the bills accrued. 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Graphics therefore shows how many complaints have been in touch and sorted things RTA after Dec! Largely on the cover taken Xrays and investigatory work for my Chug escaping Dec,! Insurance we will look into this situation and feedback to the note, even the vet involved... That they are n't UK based during which time I was covered unforeseen! Date of the condition first appeared fixed fee depending on the correct medication he is active again a! Plans let you pick the annual cap on your benefits investigatory work for my retriever were rejected to.
perfect pet insurance complaints 2021